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Survey Templates Customer Satisfaction Surveys 21 Customer satisfaction survey questions in a ready ready-to-use survey template

21 Customer satisfaction survey questions in a ready ready-to-use survey template

This customer satisfaction survey example is designed for a complete 360 CSAT evaluation and measurement of your client's or consumer's satisfaction levels with 21 unique questions to measure and evaluate Net Promoter Score, Customer Effort Score, CSAT, customer service satisfaction, etc. Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services, and upselling. This isn't industry-specific and can be fully customized as per your needs.


Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?
Very Unlikely
Very Likely
Please rate our Products or Services for the following parameters:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Quality
Speed 
Cost effectiveness
Value for money
Reliability
How well did our products meet your expectations?
 How was your experience in the following areas of our customer service:
Very satisfactory
Somewhat satisfactory
Neutral
Somewhat unsatisfactory
Very unsatisfactory
Pre-purchase support
Post-purchase support
Issue resolution speed
Subject matter expertise of support executive
Politeness of the support executive
Post-resolution followup procedure
How often do you use our product / service?
Please add any further comments / suggestions for us:

Customer satisfaction survey example

A generic example of a CSAT survey that helps measure client satisfaction with the help of different types of questions including net promoter score NPS question, demographic questions, multiple-choice questions, and open text or open ended questions. You can use this questionnaire and customize it to include rating scale questions to collect customer feedback and evaluate how your customers feel. A great customer experience along with good customer support creates a loyal customer for your brand.

Top 3 reasons to use these customer satisfaction survey questions in your survey

1. Product evaluation: Get a pulse of your customers or clients to measure their appreciation levels for your product. Attribute ratings against different qualitative parameters of your product to gather quality feedback and make important decisions to improve your product.
2. Service evaluation: Customer service is one of the biggest contributors to client satisfaction and measuring/evaluating this vital to any customer-driven organization. This template can help you explore loopholes or shortcomings in your service program and act upon it.
3. Open-ended feedback: Open-ended questions are very effective in exploring the important customer demands that might be easily looked over otherwise. These help organizations to deep-dive into consumer's needs and make important business decisions.